Privacy Policy

Last Modified: April 10, 2019

PubHub is a platform that connects businesses and consumers.

Our services—including Pubhub, PubHub consulting, and others that link to this Privacy Policy—provide fast and user-centric ways to order, pay, fulfill, and manage products and services through our platform.

When you use these services, you’ll share some information with us. So we want to be up front about the information we collect, how we use it, whom we share it with, and the controls we give you to access, update, and delete your information.

That’s why we’ve written this Privacy Policy. And it’s why we’ve tried to write it in a way that’s clear and simple. Of course, if you still have questions about anything in our Privacy Policy, just contact us

You should read our entire Privacy Policy, but when you only have a few minutes or want to remember something later on, you can always take a look at this summary—so you can review some of the basics in just a few minutes.

Information We Collect

There are three basic categories of information we collect:

  • Information you choose to give us.

  • Information we get when you use our services.

  • Information we get from third parties.

Here’s a little more detail on each of these categories.

Information You Choose to Give Us
When you interact with our services, we collect the information that you choose to share with us. For example, our services require you to set up a basic PubHub account, so we need to collect a few important details about you, such as: your name, an email address, an account password, a phone number, and your date of birth. 


To make it easier for businesses to identify you, we also ask you to provide us with some additional information that will be publicly visible on our services, such as a profile picture or other useful identifying information. To make purchases through the app, we may also require you to provide us with a debit or credit card number and its associated account information.

It probably goes without saying, but we’ll say it anyway: When you contact customer support or communicate with us in any other way, we’ll collect whatever information you volunteer.

Information We Get When You Use Our Services
When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you purchased a specific product, or spend a specific amount of time at one of our PubHub partner locations. Here’s a fuller explanation of the types of information we collect when you use our services:

  • Usage Information. We collect information about your activity through our services. For example, we may collect information about:

    • your order history, including the location & time of each purchase.

    • how you interact with our services, such as which features you view or purchase or which search queries you submit.

  • Device Information. We collect information from and about the devices you use. For example, we may collect:

    • information about your hardware and software, such as the hardware model, operating system version, device memory, unique application identifiers, unique device identifiers, browser type, language, battery level, and time zone.

    • information about your wireless and mobile network connections, such as mobile phone number, service provider, and signal strength.

  • Camera and Photos. We offer the option to provide a profile picture so you can be visually identified while using our products and services at PubHub partner locations.

  • Location Information. When you use our services we may collect information about your location. With your permission, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.

  • Information Collected by Cookies and Other Technologies. Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device. We may also use these technologies to collect information when you interact with services we offer through one of our partners. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our services.

  • Log Information. We also collect log information when you use our website or applications. That information includes, among other things:

    • details about how you’ve used our services,

    • device information, such as your web browser type and language,

    • access times,

    • pages viewed,

    • IP address,

    • identifiers associated with cookies or other technologies that may uniquely identify your device or browser,

    • pages you visited before or after navigating to our website.


Information We Collect from Third Parties

We may also obtain information from our affiliates and third parties. Here are a few examples:

  • If you link your FaceBook account with PubHub, we’ll receive some basic information such as: your name, profile picture, hometown, and age. 


How We Use Information

The information we collect allows us to provide you with an amazing set of products and services that we relentlessly improve. Here are the ways we do that:

  • develop, operate, improve, deliver, maintain, and protect our products and services,

  • send you communications, including by email. For example, we may use email to respond to support inquiries or to share information about our products, services, and promotional offers that we think may interest you,

  • monitor and analyze trends and usage,

  • enhance the safety and security of our products and services,

  • verify your identity and prevent fraud or other unauthorized or illegal activity,

  • use information we’ve collected from cookies and other technology to enhance our services and your experience with them,

  • enforce our Terms of Service and other usage policies.

We may also use information from Apple’s Wallet to process credit card payments. 


How We Share Information

When we share information, it’s used to improve our products and services for consumers and PubHub business partners. We also share information with specific vendors to help us provide our services, such as Stripe, our payment provider.

We may share information about you in the following ways:

  • With PubHub partners. We may share the following information with our PubHub partners:

    • information about you, such as your first name, profile picture,

    • information about how you have interacted with our services, including your PubHub “loyalty score,” that will help PubHub partners deliver superior service to frequent and loyal customers. 

  • With third parties. We may share your information with the following third parties:

    • with service providers. We may share information about you with service providers who perform services on our behalf. For example, we may share information with Stripe, our payment provider. 

    • with business partners. We may share information about you with business partners that provide services and functionality. 

    • with third parties for legal reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:

      • comply with any valid legal process, governmental request, or applicable law, rule, or regulation,

      • investigate, remedy, or enforce potential Terms of Service violations,

      • protect the rights, property, and safety of us, our users, or others,

      • detect and resolve any fraud or security concerns.

  • with third parties as part of a merger or acquisition. If PubHub gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.


Control over Your Information

We want you to be in control of your information, so we provide you with the following tools:

  • Request My Data. You can request access to a copy of all your personal data. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. We may also reject your request to access or update your personal information for a number of reasons, including legal.

  • Deletion. While we hope you’ll remain a lifelong PubHub member, if for some reason you ever want to delete your account, just contact us


Individuals under 21

Our services are not intended for—and we don’t direct them to—anyone under 21. And that’s why we do not knowingly collect personal information from anyone under 21 or allow them to use our services. Visit our Terms of Service for more information on PubHub age requirements. 


Revisions to the Privacy Policy

We may change this Privacy Policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy that’s available on our website and mobile application. Other times, we may provide you with additional notice (such as adding a statement to our websites’ homepages or providing you with an in-app notification).